BilingualSalesChatSpecialist(English&Spanish)EF ToursPanamaCityJoinusatEFTours,adivisionofEducationFirst,inourmissiontoopentheworldthrougheducation.AsaBilingualSalesChatSpecialist,you'llbepartofagrowingteamthatisdedicatedtodriving greater engagement with our customers online.
You will interact with customers every day,inspiring educators to show their students the world by creating international travel programs attheir schools.
You will expand the impact of our online chat service: nurturing sales leads bybuildingcustomerexcitementandbyfosteringpositivecustomersentiment.Thisisanidealroleforan individual with strong written communication skills, looking to excel in a unique and growinghybrid sales model of customer engagement, personalization, and real-time online customeracquisition.The position start date is on October 2024Responsibilitiesataglance:Utilize your knowledge of sales and customer service to effectively support customersthroughonlinechatEngagewithmiddleandhighschoolteachersthroughourchatplatformtobuilddesireandcommitmenttolaunchinternationaltravelprogramsUtilize and refine your sales techniques of controlling and engaging conversations,overcomingobjections,andconfidentlyaskingforthesaleCreate and innovate on chat playbooks, testing new strategies and adapting based onlearningsEffectivelypassconversations toTour ConsultantstoclosethesaleCollaborate regularly with Sales team members in Boston, Denver, and Austin to driveconversionandsharebestpracticesReportonplatform,digital,andwebperformancetoexploreopportunitiesforimprovementandinnovationPreferredrequirements:1+yearsofsalesexperienceExcellentwrittenandverbalEnglishskillsAbilitytoinfluenceandengageprospectivecustomersCapacitytobalancetechnologicalandfunctionalskillswithclearandconcisecommunicationtocreateapositivecustomerexperienceCreativeproblem-solvingskillsComfortasanindependentself-starterwithexcitementfornewchallengesExperiencetrackingandreportingonmetricsandKPIswithinExcelOutstandingorganizationalskillsThefollowingshiftsareavailable:Monday-Friday,8amto 5pmwitha1-hourbreakMonday-Friday,1pmto10pmwitha1-hourbreakWhy You'll Love Working Here: Perks, Benefits and Earning Potential Hybrid Model - Up to two days (Mon & Fri) working from home per week*Health and life insurance to all our staff*Network and growth opportunitiesParking facilitiesSeasonal and monthly office events including Holiday parties, Summer Party and happy hours.
*Effective after probation periodAll our Global EF BenefitsEF Product DiscountsSTEP Program – Get an experiential travel opportunity to know more about our product from the travelers' perspective.Yearly tuition reimbursement up to 1500 USD
