The Order Management Specialist is responsible for all assigned duties including but not limited to; maintaining/updating current expected ship dates, receipts corrections/adjustments, manage requirements documents, and large order processing and follow-up for all assigned Vendors. They provide credible useful information to allow multiple cross functional teams impacted by Past Due Purchase Orders, GRIR issues and Large Orders to deliver a better service promise.
The OMS is the key contact for Vendors and their assigned Category Purchasing Manager (CPM), Supplier Performance Analyst (SPA), DC inbounds teams, Accounts Payable and Product Manager (PM). OMS will work all assigned Vendor issues, including past dues line follow-up, DC receipts and/or proactively work potential past due POs to provide assistance to vendors to resolves short term (transactional) issues in a timely manner. They will also escalate longer-term root cause issues once identified to the appropriate contacts in an actionable format for the Accounts Payable (AP), PM and SPA teams to resolve these systemic or vendor specific issues in a timely manner to increase total availability and drive sales.
Manage Purchase Orders, Inbound Receipts, Requirements Documents and Large Orders as assigned.
PO Maintenance (SAP)- maintain updates to PO lines for assigned Vendors and those parsed to other team members Identify problem PO lines that have gone beyond the requested ship date and determine appropriate action.
Assure back-ups are coordinated during vacation time.
Communications Contact suppliers to determine cause of delays, update information by revising data in SAP for other users and keep record of all communications within the PO.
Report out to the appropriate teams any long term systemic issues identified Update discontinued and pricing database spreadsheets with newly identified Skus for communication to SPAs and PM teams Inbound Productivity DC Work with DC and AP teams to quickly resolve inbound receipt issues and provide actionable information to drive long term solutions.
Maintain assigned team info of throughput of workload and performance of each vendor or DC by Expeditor Requirements Management Review and approve reqs which do not meet specified criteria BSR (Large Order team) Work with Customer Service to provide value in Large Order processing to avoid availability issues and save handling and shipping cost by shipping direct when possible to Customer.
Work to find process improvements and drive best practices behavior with Customer Service teams.
