Operations InternWith one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world.
Bring your talents, your perspective, and your ambition.
In return, we offer a vibrant, dynamic working environment, and a fulfilling international career.EF Educational Tours makes it possible for thousands of North American students every year to see the world and discover new cultures through our professionally guided tours.We are seeking a detail-oriented and entrepreneurial individual with a "nothing is impossible" mindset to join our Operations department in Panama.As part of the Tour Success team, you will play a crucial role in ensuring the smooth operation of our European tours, from the planning stages to the tours themselves, and through post-trip follow-up.
Your work will help create unforgettable, culturally immersive travel experiences for our customers.This is a full-time, fixed-term trainee position starting on January 13th, 2025, and ending on July 31st, 2025.
The role begins with a mandatory five-day in-office onboarding period, after which you can transition to a hybrid schedule with a minimum of three days in the office (Tuesday, Wednesday, and Thursday).WHAT YOU WILL DO:As an intern, you will assist the Tour Success team in delivering exceptional group travel experiences.
Your primary focus will be to support the team in ensuring a seamless journey for our customers from start to finish, including pre-tour preparations, real-time operational support, and post-tour follow-up.This position is located in Panama, while the team you will be supporting is based in Zurich, Switzerland.
To maximize collaboration, the working hours for this role are from 7:00 am to 4:00 pm, allowing for optimal overlap with the Zurich office.KEY RESPONSIBILITIES:Provide emergency telephone service for operational on tour issues (taking calls, logging cases, resolving issues).Provide on-tour support and assist with the operational tasks required to produce a tour.Assisting with group bookings for business partners, museums, and activities throughout Europe.Handle late tour changes such as late additions and cancellations of travelers.REQUIREMENTS:Strong communication and interpersonal skillsShowcasing adaptability and flexibility in a dynamic work environment Calm under pressure and can handle competing priorities, high call/email volume with a sense of urgency Organizational skills and great attention to detailFluent in English.
Additional European languages are an advantageMust be legally able to work in Panama, through a Panamanian passport or a valid, renewable work permit WHY YOU WILL LOVE WORKING WITH USPeople at EF make things happen.
We encourage you to take full ownership of your work, regardless of your level or experience.
EF team members often say we operate like the world's largest startup because this boundless entrepreneurial spirit is built into our organization's DNA.Our office location in Costa del Este includes a variety of perks including:Discounts to on a wide range of local restaurants, cafes, hotels and other hot spots in Panama.A fully equipped fitness center inside the premises for your daily physical activity.
Access for EF staff only.Different collaboration spaces around the office for you to utilize as needed.Seasonal office events such as happy hours, treats and any staff engagement activitiesParking inside the office building by prior request
