Operations Intern (Specialized Tours)With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world.
Bring your talents, your perspective, and your ambition.
In return, we offer a vibrant, dynamic working environment, and a fulfilling international career.EF Educational Tours makes it possible for thousands of North American students every year to see the world and discover new cultures through our professionally guided tours.We are now looking for an entrepreneurial individual with attention to detail and a nothing is impossible attitude to join our Operations department in Panama.As a part of the Specialized team, you will be responsible for ensuring smooth operations of our Specialized European tours, both before and during tours as well as following up on customer experience after they return home.
Specialized Tours include our Customized Tours portfolio as well as new trends and specialized tour programs that cater to specific market segments.This is a full-time, temporary intern position with a start date of January 13th, 2025, and an end date of July 31st, 2025.
The role will require 5 days in the office for the onboarding period and after that can move to a hybrid role (minimum 3 days in the office, Tu/We/Th).WHAT YOU WILL DO:As an intern you will support the operations staff (Specialized Team) in providing culturally immersive travel for North American students who choose to discover the world with us through group travel.
Your main role is to assist our team in, ensuring a beautiful experience for our customers both leading up to, and during the program.This role is based in Panama; however you will be working closely with the Operations team based in Zurich Switzerland.
For this reason, the working hours of this role are 7-4pm to allow for more overlap time in the office.Main areas of responsibility:Assist with group bookings for business partners, museums, activities and restaurants across Europe• Collaborate with internal stakeholders and external suppliers • Optimize and coordinate group logistics with external vendors• Ensure all supplier safety checks are processed and administered effectivelyProviding emergency telephone service for operational cases (taking calls, logging cases, resolving cases).Provide on-tour support and assist with the operational tasks required to produce a tour.Assisting with group bookings for business partners, museums, and activities throughout Europe.Handle late tour changes such as late additions and cancellations of travelers.Requirements-Solution oriented, flexible, innovative and driven· Strong communication and interpersonal skills· Showcasing adaptability and flexibility in a dynamic work environment· Calm under pressure and can handle competing priorities, high call/email volume with a sense of urgency· Organizational skills and great attention to detail· Fluent in English.
Additional European languages are an advantage· Must be legally able to work in Panama, through a Panamanian passport or a valid, renewable work permitWHY YOU WILL LOVE WORKING WITH USPeople at EF make things happen.
We encourage you to take full ownership of your work, regardless of your level or experience.
EF team members often say we operate like the world's largest startup because this boundless entrepreneurial spirit is built into our organization's DNA.EF offers a wide range of benefits ready for our team members to enjoy during weekends, after work and with friends & family.Our office location in Costa del Este includes a variety of perks including:Discounts to on a wide range of local restaurants, cafes, hotels and other hot spots in Panama.A fully equipped gym inside the premises for your daily physical activity.
Access for EF staff only.
Different collaboration spaces around the office for you to utilize as needed.Seasonal office events such as happy hours, treats and any staff engagement activities.Parking inside the office building by prior request
