Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities?
If so, Tigo is for you!We believe in innovation, we adapt and are agents of change.
Our customers are at the center of everything we do.Come and grow with our team, where together we will transform lives and communities.
Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.This is your opportunity, come and be part of Sangre Tigo!Apply right now!L2 Infrastructure Support SpecialistRESPONSABILITIESAWS Experience: Extensive knowledge and experience working with AWS services, including EC2, S3, RDS, Lambda, API Gateway, VPC, IAM, CloudFormation, ElastiCache, among others.Infrastructure as Code (IaC): Experience using tools like Terraform or AWS CloudFormation to define and manage infrastructure as code, enabling the automated creation and configuration of resources in AWS.Automation and CI/CD: Experience automating processes using tools like Jenkins, Ansible, and GitLab.
Ability to design, implement and maintain CI/CD pipelines for continuous delivery of applications and services.Shell scripting: Strong scripting knowledge in shell (e.g., Bash) for task automation and command-line handling.Containers and Orchestration: Experience using Docker, Fargate and/or Kubernetes for container deployment and management.K8s: Longhorn or similar (persistent volume), Cilium or similar (Networking), Velero or similar (Backups), ArgoCD, HarborDatabases: Experience with AWS RDS (MySQL, PostgreSQL, Aurora), MariaDBCodeBuild and AWS CLI: Knowledge of AWS CodeBuild for automated application building and testing, and experience using AWS CLI for interaction and management of AWS services from the command line.Nginx: Experience in configuring and managing Nginx web servers for routing and load balancing.High Availability Architectures: Ability to design and implement resilient and high availability architectures using AWS services such as Auto Scaling Groups, Load Balancers, Amazon RDS Multi-AZ, Amazon S3 Cross-Region Replication, etc.Disaster Recovery and Migrations: Experience in planning and executing disaster recovery strategies and application/service migrations in AWS environments.Task Tracking and Code Control Tools: Experience using tools like Jira for task and project tracking, and GitLab for code repository management and CI/CD automation.Operating System: Linux (Amazon Linux, Ubuntu, Red hat), WindowsLogging and Alerting: ELK Stack, Grafana, Prometheus, AWS CloudWatchAvailability to cover on-call shifts for one week per month (in case of any failures, attending to the eventualities).Configuration management with Ansible, playbook creationQUALIFICATION AND TRAINING REQUIREMENTSBachelor's Degree/Engineering in Computer Science, Systems, or related IT fields.5+ years of experience in supporting IT solutions for Telco or ITCertifications such as ITIL Foundation, CompTIA (Security+, Network+, etc.
), AWS Solutions Architect, Certified Kubernetes Administrator (CKA)Experience with virtualization and containerization (e.g., VMware, Virtual Box, AWS, Kubernetes)Configuration management with Ansible and The ForemanOperating system hardening (Hardening, Antivirus, SIEM, etc.
)Linux operating system administrationAdministration of Linux/Unix (Redhat, Suse, Debian, Ubuntu, Centos) and Windows operating systemsStrong scripting skills (e.g., shell, Python)Solid networking knowledge (OSI layers, TCP/IP)Backup managementFluent EnglishCOMPETENCIES TeamworkInnovationProblem-solvingAssertive communicationWe are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama.
In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for.
Our people are our most precious asset.
Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff.
We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life."
Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do.
We invite you to be part of our Tigo family!
