Te gustara ayudarnos a seguir cumpliendo nuestro propsito de conectar a ms personas, mejorar sus vidas y desarrollar nuestras comunidades? Entonces Tigo es para ti.Creemos en la innovacin, somos agentes de cambio, nos adaptamos y movemos a nuestra clientela al centro de todo lo que hacemos.Crece y desarrllate con nuestro gran equipo de trabajo, donde juntos transformaremos vidas y comunidades, adems tendrs la oportunidad de participar en proyectos desafiantes y podrs aportar tus valiosas ideas.Esta es tu oportunidad, ven, pntate de azul y acompanos en esta aventura llamada Sangre Tigo.Postlate ahora!INGENIERO DE MESA DE SERVICIOSupport of centralized systems ensuring that configuration data is available when and where it is needed to support other service management processes Level 1 and Level 2First level incident resolution, scaled by customer service groups, customer service fronts.Ability to attend to problems correctly, detailed, implement own Kpis controls to improve.Assessing risk, identifying critical service and system dependencies and defining and implementing countermeasuresDesigning and performing tests for the functionality, performance and manageability of IT services to support service transition activitiesParticipating in the resolution of incidents and problems providing end to end support for SEM countries acting as an escalation support for other teams that depend on services provided.Handling of major incidents and identifying their root causes while communicating to SEM countriesPlanning, scheduling and managing all Patch & Change Management activitiesSupporting service deployment activitiesEnsuring that all system and operating documentation and knowledge is up to date and properly utilizedSupport in testing management, versioning. and promotions configuration assurances, and software developments.Support in quality assurance for production implementation.Maintain SOX evidence and documentation Requirements: +3 years of experience in BSS systems & processes, high availability solutions and enterprise level backup systems. Oracle sql fundamentals.Experience in using Linux, Unix operating systems.Basic understanding of programming languages such as Java, JavaScript, C #, PHP, C / C ++, Visual Basic Script, Shell Scripts analysis and search for software incident solutions.Knowledge on eTom and TAM framework standardsStrong problem solving and analytical skills with a diversified skill set and good decision makingAbility to lead and contribute to the development, maintenance, and usage of supported platformsGood written and oral communication skills; ability to discuss technical issues with all levels of personnel globallyAdaptability to time pressures & changing prioritiesSomos una compaa multinacional lder de servicios mviles, internet y televisin por cable que est presente en Latinoamrica y somos la empresa lder de las telecomunicaciones en Panam.A nível latinoamericano Tigo ha sido reconocido durante varios aos en el ranking de Great Place to Work como una excelente empresa para trabajar.Nuestra gente es nuestro activo ms preciado.Tigo Panam emplea ms de 2,500 personas a nível nacional de manera directa y ofrece oportunidades de crecimiento interno a su personal.Tenemos un firme propsito que nos mueve y nos une a todos los que trabajamos en la compaa: Construir la mayor autopista digital para conectar a los panameos desarrollando las comunidades que atendemos y mejorando su calidad de vida.Por nuestras venas corre Sangre Tigo, estamos orgullosos de nuestra compaa y su historia, somos innovadores, somos apasionados, vivimos para mejorar nuestras comunidades y nuestros clientes son el centro de todo lo que hacemos.Te invitamos a formar parte de nuestra familia Tigo!Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
