Do you want to be a part of the world's leading jewelry company while putting your experience in Fraud & Payments into use?If yes, then we might have an exciting opportunity for you!You will be part of Pandora Latin America & Asia Pacific Team in an international organization of can-do spirited, passionate, and performance-driven people.The Fraud & Payments Specialist will be responsible for protecting and maximizing E-commerce revenues through high-quality risk identification and mitigation and management of chargebacks.They will also benchmark, assess, and implement new payment methods to ensure preferred payment methods are continually evolving to balance customer needs and expectations vs costs for Pandora.Your Role as Fraud & Payments Specialist: Become the subject matter expert for Pandora payment systems and providers in eCom Provide analysis and reporting of insights into payment usage and fraud patterns Work closely with the customer contact centre and customer relations teams providing support as needed (Inquiries from Customer service that might need a Payments resolution) Help to maintain the global fraud strategy and rules for each payment type, region, market and customer segment Define and monitor key metrics, understanding the root causes of fraud, payment failures and adhering at all times to GDPR/PCI regulations Manage the end to end Chargeback process working with all acquiring partners to defend chargeback claims, provide evidence, blacklist customers as required Work closely with finance teams to ensure chargebacks are recorded appropriately and monitored and reported on weekly/monthly/quarterly Manage all customer whitelists and blacklists across all relevant platforms and providers What is needed to succeed: +3 years of solid experience in managing international payments, fraud, and chargebacks for a global retail organization Experience working with Mexico or Brazil markets Strong investigation skills Strong analytical skills Strong problem-solving skills Excellent communication skills in Spanish and English, Portuguese is a plus Ability to collaborate cross-functionally with key internal stakeholders Proficiency with Microsoft Office Adyen Acquiring partner portals such as AMEX, Mercado pago, Paypal etc.Did we get your attention?If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply.We look forward to hearing from you!We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.You can also read more about Pandora on our corporate site About Pandora The largest jewelry company in the world, we give a voice to millions of people's love every day.Pandora jewelry is sold in more than countries through 6, points of sale, including more than 2, concept stores.We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.Headquartered in Copenhagen, Denmark, Pandora employs 27, people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold.The company plans to be carbon neutral by and has joined the Science Based Targets initiative to reduce emissions across its full value chain.Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in .At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people's love.We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.
