Flights Emergency Support specialist A career with EF combines the support and opportunity of a large international organization with the spirit and energy of a small business.
We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education and travel.EF Education First, the world leader in international education, is looking for a passionate, organized, and hardworking, Flights Emergency and Support Specialist to join EF's in-house travel agency EF Travel.In this role, you will be a member of an energetic, multinational team that is staffed across continents and report to the Manager of the Flights Emergency and Support Team (FEAST).In this role, you will be handling all aspects of rearranging flights for EF customers during on-tour flight disruptions.
It is a FEAST member's responsibility to take ownership of all flight-related emergency situations they are assigned, in-office and on call, to find the best alternative flight itinerary for our customers.
This position involves travel to other EF offices globally and close cooperation with your colleagues in our Sales and Land operations departments, as well as daily contact with airline suppliers.The ideal candidate is a strong team player with a great ability to multi-task, while being flexible and ready to make decisions in the moment.
This person loves to be in the center of the action and serve our travelers and products when they need it the most.This role does provide additional compensation to cover required shifts that are out of normal business hours.
Start date for this full-time position is November 1st, 2024.
Booking and making changes to existing flight reservations while building and maintaining positive relationships with our airline partners.Gaining in-depth knowledge of airline contracts and various EF Products to ensure we are considering all possible flight and service options.Case managing flight disruptions and emergencies (approx.
75% of the workload for the calendar year).
Types of cases include, but are not limited to flight cancellations, flight delays, early returns, denied boarding, or voluntary changes.Fielding emergency calls in office and working closely with dedicated On-Tour support teams across all EF Tours products to provide options to travelers.Traveling to one of our EF offices abroad at least one time each year.Working with a product specific Travel team or the Central Take Off Team to provide support during low season, on a case-by-case basis.Taking on-call shifts (split evenly between 12 team members) between the months of March through July as well as September.Supporting your fellow Travel teammates with other assignments as necessary to ensure that flights are delivered on time, on budget and within quality guidelines.flexible and possess excellent stress management in a deadline-driven environmentpassionate about problem solving and finding solutions to emergency situations.an excellent communicator both written and oral with the ability to clearly communicate important details in high stress situationssomeone who possesses a strong sense of financial stewardshipa strong team player with a willingness to jump in to support others throughout the yearaccountable, have a strong work ethic and the ability to work well both individually and in a team environmenta quick learner in one of the most dynamic industries, the world of air traveleasily adaptable to changing situations, resilient and showcase a "nothing is impossible" attitudea team member who comes to work every day with a work hard and have fun attitude!
Additional compensation for shifts taken outside of standard office hoursTravel to other EF offices for training