Preparación
• High school graduate, equivalent, or any combination of education and experience which enables the agent to perform the job functions as required. College degree or some college experience preferred but not required.
Habilidades y Funciones
• The ability to speak English at an intermediate level or higher and the ability to clearly communicate with callers to provide the ultimate customer experience that produces high levels of surveyed customer satisfaction.
Breve descripción del trabajo
The people of OnQ are passionate about service. We understand that each caller, whether patient or authorized representative, has a unique set of circumstances, and our goal is to assist the caller by listening and understanding to promptly resolve any question or issue presented by the caller. We understand that personal experience and personal caring are important to patients and their advocates. We are committed to providing a true, caring impression at every turn. It is our nature to understand and respect the callers we are serving, to perceive their needs, to be proactive in our work, and to take ownership of every problem and opportunity.
Preparación
• High school graduate, equivalent, or any combination of education and experience which enables the agent to perform the job functions as required. College degree or some college experience preferred but not required.
Habilidades y Funciones
• The ability to speak English at an intermediate level or higher and the ability to clearly communicate with callers to provide the ultimate customer experience that produces high levels of surveyed customer satisfaction.
Breve descripción del trabajo
The people of OnQ are passionate about service. We understand that each caller, whether patient or authorized representative, has a unique set of circumstances, and our goal is to assist the caller by listening and understanding to promptly resolve any question or issue presented by the caller. We understand that personal experience and personal caring are important to patients and their advocates. We are committed to providing a true, caring impression at every turn. It is our nature to understand and respect the callers we are serving, to perceive their needs, to be proactive in our work, and to take ownership of every problem and opportunity.
Beneficios
ONQ offers a stable 5-day (Mon - Fri) schedule. Our employees enjoy weekends off. We are not a 24-hour call center so our employees do not work late night or early morning hours. We offer a relocation bonus if moving to Santiago from another city. We offer incentive programs, social activities (ONQ has a soccer team in La Liga Distritorial) and fun relaxed environment.