Client Liaison

We are seeking a dynamic individual to join our team as a client liaison. This role requires high customer service experience, a centric mindset, excellent communication skills, a proactive attitude, and a willingness to learn about the healthcare and legal industries.

Responsibilities:

Greet clients warmly and provide a friendly, welcoming atmosphere.
Use clear and concise language to convey complex information, ensuring clients have a solid understanding.
Effectively communicate with clients through various channels, including in-person, phone, email, and messaging platforms.
Act as a bridge between the client and internal teams, ensuring clear and accurate information exchange.
Build and maintain a database of client interactions, updating contact information and preferences.
Actively listen to clients' feedback and address any issues with professionalism and empathy.
Use data-driven insights to refine client outreach strategies and communication approaches.

Qualifications

Punctual with good attendance records.
Excellent English communication skills; verbal and written (fluent/advanced).
Proven experience in a customer service or guest relations role.
High school diploma or equivalent; a degree in hospitality, tourism, or a related field is a plus.
Experience in a role as a Tier 2 supervisor on projects related to healthcare or legal operations is highly preferred.
Strong interpersonal skills with a friendly and approachable demeanor.
Problem-solving abilities and the capacity to handle pressure situations with professionalism.
Ability to work independently under clear guidance while still contributing to a team.
Detail-oriented and organized, capable of multitasking in a fast-paced environment.
Proficiency in using communication tools, reservation systems, and office software.


Application Process:
To apply, please send an email to ****** with an updated resume and a cover letter detailing your relevant experience and explaining why you're an ideal fit for the Guest Liaison role. Include any examples of guest service you've provided in the past. Shortlisted candidates will be contacted for an interview.