Customer Services SpecialistIf a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. Whats more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.Join us as a Specialist on our Product Services team in Panama to do the best work of your career and make a profound social impact.What youll achieveAs a Customer Service Specialist, you will be the customers advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.You will:Manage and resolve a variety of customer issues through multiple communication channelsIncrease customer satisfaction and build loyalty through outstanding personalized support, adhering to the administrative policies and proceduresAssist leadership in effectively improving the overall service levels provided to the customerProvide mentorship and direction to other team members where requiredTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:Essential Requirements1-3 years of professional experience in a similar roleIntermediate to Advance Portuguese and English communicationOutstanding customer care to solve customer issues in an efficient way, building a seamless customer experienceAdvanced knowledge on Microsoft Office programsAvailability to work on different shifts and/or days: weekends, holidays, etc.Desirable RequirementsBackground on tech environment or Troubleshooting experienceTech Background or currently studying related careersHeres our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whats next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Application closing date: 08 August 202Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.
