Descripción de la Plaza/nAt Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!
Job Summary
Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 – 24 subordinate personnel.
Key Job Responsibilities
Provides regular supervision and mentorship over subordinate staff
Ensures regular and effective communication with subordinate staff on performance, goals, and coaching
Participates in client related activities to include client calibration sessions and project planning
Identifies and address agent training needs
Manages team’s time entry to ensure 0% discrepancy rate
Qualifications & Requirements
- Knowledge, Skills and Abilities:
Excellent oral and written communication skills
Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance
Time management skills and computer proficiency
Objectivity, professionalism and maturity
Flexibility and demonstrated ability to adapt well in a changing environment
- Education & Experience
Advanced English Level
High School Diploma or GED required
Preferred (not required): Bachelor’s degree desirable
Considerable experience managing 15 or more employees either in a supervisory role
Location
Work from Home
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