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Enterprise Tech Supp Advisor ( Litespeed ) Advanced English

Enterprise Tech Supp Advisor ( Litespeed ) Advanced English
Empresa:

Quest


Detalles de la oferta

Job Description As an Enterprise Technical Support Engineer, you will become a one-stop-shop for our customers working with products like LiteSpeed. In Quest, our people are the most critical component for our long term success which is why we have created an extensive benefits package for you.
You will gain exposure to some or all of the following technologies:
Operating Systems: Windows Server; Unix (Solaris, HPUX, AIX, Linux), MacOS
Databases: MS-SQL Server, Oracle, Sybase/SAP, DB2, MySQL, PostgreSQL
Applications: PeopleSoft, Siebel, Oracle Apps, Cloud, VMWare
Networking: SSH, Firewalls, TCP/IP
Company Overview
Your technology challenges never stop changing, so neither do we. Whether it’s data explosion, cloud expansion, security threats or something new, we’ll work with you to help you solve your toughest IT challenges. Since 1987, we’ve provided software solutions for the fast paced world of enterprise IT. With Quest, you and your organization can spend less time on IT administration and more time on business innovation.
We’re a global provider to 130,000 companies across 100 countries, including 95% of the Fortune 500 and 90% of the Global 1000. So we have the experience to help you manage and protect your data, take control of your hybrid environments, keep track of all network-connected devices, stay compliant and govern every identity across the enterprise.
We’re Quest – simple solutions for a complex world.
Requisitos
Requirements

You should be passionate about problem solving with a minimum of 2 years’ experience delivering a high level of customer support
You will need to be independent and self-motivated with a proven track record in Technical Support.
As a team player, you will collaborate and communicate in a manner that drives team success
You should be able to work in a fast paced environment assisting customers to resolve their issues effectively and efficiently
You should have a flexible mind-set and a demonstrated willingness to learn new technologies.
You will need to be fluent in English (verbally and written)
Previous experience in Customer Success programs preferably within a SaaS organization would be an advantage.
Educated to degree level or equivalent work experience
Database experience in either administration, coding SQL, performance tuning, database backup or security in one or more of the platforms.
RDBMS exposure and also basic PL/SQL and/or T-SQL
Good experience with VMWare
Exposure to any of the following Peoplesoft, Oracle eBusiness, Sybase/SAP, MySQL

Role Responsabilities

You will own customers’ technical issues end to end giving you the opportunity to increase your technical knowledge as you learn from other teams
You will be the trusted advisor / customer advocate as you interact with other teams i.e. global support teams, Product Mgmt, R&D to bring escalated issues to resolution
You will elevate our service delivery by proactively reaching out to our customers as part of our Customer Success program
As a successful Database Support Engineer you will be able to work independently to test and debug customer issues in lab environments
You will contribute quality knowledgebase articles for use by customers and your colleagues

Beneficios
Benefits
Why work with us?

Life at Quest means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Come join us. For more information, visit us on the web at www.quest.com/careers


Fuente: Jobs4It

Requisitos

Enterprise Tech Supp Advisor ( Litespeed ) Advanced English
Empresa:

Quest


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