Role Summary: The Customer Service Leader will act as the single point of contact to the customer for timely and satisfactory resolution of enquiries within the CAC region for GE Gas Power
Essential Responsibilities:
Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions.
Develops the year plan for the own function the basis of the framework of the strategic plan for the whole unit.
Presents projects plans, technical roadmaps, risks and recommendations to senior business leaders (EB and SEB) within technical space and occasionally to senior leaders in partner technical teams.
Important business unit clients.
Complex processes requiring involvement of many stakeholders both at the client side.
PLEASE NOTE : This position is flexible on work location and can be located anywhere in the Central America & Caribbean Region where GE has a legal entity
Qualifications/Requirements:
Bachelor's degree from an accredited university or college.
Minimum of 7-10 years of experience in Customer Service Management or equivalent position
profound experience with ERP system
experience in Gas Power industry and good knowledge of related equipment and services
experience in administration of contracts (ie long term service agreements)
excellent organizational skills
ability to navigate at ease in a matrix organization
Fluent in English and Spanish
Desired Characteristics:
Excellent oral and written communication skills.
Excellent interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs.
Established project management skills.
About Us:
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.comOur business : https://www.ge.com/power/gas
Additional Locations:
Costa Rica, Dominican Republic, Panama, Puerto Rico, Trinidad and Tobago;Panama City, San Jose, San Juan, Santo Domingo, Port of Spain;
