Assistant Operations Manager - Call Center (Collections)

Job Responsibilities - Lead, motivate, and develop supervisors, leads, and team members within a time-sensitive and demanding environment to deliver on operational KPIs and client requirements.
- Coordinates floor operations in general including but not limited to workforce management, and training processes.
- Provides leadership to the different campaign supervisors and team leaders.
- Responsible for attainment of all performance metrics.
- Plans and prioritizes activities to ensure on-time, completion of projects and initiatives while meeting performance metric expectations.

- Serves as liaison to our headquarters and client representatives to implement requirements and develop initiatives.
- Establish and maintain cross organizational relationships that align with company goals.

REQUIREMENTS

·5 years of experience in contact center floor operations, demonstrating success in meeting goals and quality expectations.

·Track record of leading and developing multiple teams successfully.

·Strong networking skills

·Experience working in a metrics-driven environment with responsibility creating and executing plans to achieve desired results.

·Bachelor's degree in business administration or equivalent combination of education and professional business experience required.